Jerry shared your story and since I professionally consult companies with customer service training and issues, I took it upon myself to track down corporate for this company and ask Carol-Corporate Manager in Dallas,TX to follow up and research your situation. She stated that she would call Tommy and research the invoices and see what happened... she indicated that she was very interested in trying to make this right for you and would call me back immediately with a response or next steps. I referenced you as family, so hang in there my( Brother ).. :)